Product · Inbox to follow-up, end to end

The whole front desk, in one quiet system.

Inbox, CRM, bookings, and follow-up — with an AI that drafts every reply and checks its own work.

[01] The Inbox/ Six channels · One queue
Unified inbox

Every channel. One conversation.

Every message lands in one queue — history attached, draft already waiting.

Inbox
Channels
WhatsApp12
LINE8
Instagram5
Messenger3
SMS2
Web chat1
Views
Needs a human4
Drafts to review9
Sofia AlvarezWhatsApp · 6 prior visits
Open
Hi! Do you have a consultation free on Tuesday at 3pm?
Also — is there anything earlier that day?
Reply as your business…
Concierge
Draft readyOffers the two open Tuesday slots and asks for the deposit. Matches Sofia's language and your tone.source: knowledge base · “consult booking rules” · calendar
Language match
Facts traceable
Tone & policy
Approve & send

Answered at any hour. Drafts ready in any language before you wake up.

Every channel, one queue. No more five open tabs and a shared phone.

[02] The CRM/ Records · Segments · Pipeline
CRM

A memory your business actually keeps.

Every conversation becomes a record — no data entry. Cura reads it before every reply, and so can your team.

Records that write themselves. Built from conversations as they happen.

Smart lists, always current. Quiet regulars and VIPs sort themselves.

A pipeline, not a pile. You always know where a relationship stands.

[03] Bookings/ Calendar · Reminders · Recovery
Bookings

From “is Tuesday free?” to a kept appointment.

Real slots from your calendar, confirmed in chat. Cura notices the no-show before your team does.

A calendar that fills itself. Synced two-way with Google Calendar.

No-shows, recovered. Detected automatically, rebooked in chat.

Reminders that arrive on time. 24h, 1h, or any schedule — on the channel they read.

[04] Follow-up playbooks/ Triggers · Delays · Handoff
Playbooks

The follow-ups everyone agrees matter — sent.

Build it once: trigger, wait, check, say, hand off. It runs every time, in your voice.

No-show recovery, as a chain. Other triggers: booking_completed · conversation_unresponded · contact_qualified.

Care, not campaigns. The third touch never sends — the platform blocks it.

Max 2 touches / 7 daysCAPPED
4h after a human replyEXCLUDED
During quiet hoursHELD

Respect, enforced. Platform-level gates on every automated touch.

[05] The AI pipeline/ Receive → Understand → Act → Learn

Every reply is checked before it sends.

Nothing reaches a customer without passing an independent judge built into the pipeline.

Step — 01

Receive

A message arrives on any channel. The customer record comes attached.

Step — 02

Understand

Language, intent, urgency. A price question is not an emergency.

Step — 04

Learn

Your correction today becomes the default tomorrow — on every channel.

[06] Trust modes/ Off → Draft → Auto
Trust modes

You decide what Cura sends on its own.

Per channel, per conversation type, reversible anytime. Most teams start in Draft and switch to Auto when the drafts are right.

“Is Thursday morning free?”customer · 9:02 pm
watchingCura organizes and tags. You write the reply.

One reply, three levels of trust. The judge checks every word — even in Auto.

All of it runs on your knowledge base: write your procedures in plain language once and Cura follows them on every channel, in every mode.

[07] Learning/ Draft → Edit → Default
Cura learns your business

Cura gets better every week.

  • 01Week one, it drafts and you edit. Every edit teaches Cura your voice.
  • 02Soon the edits get rare. Cura has learned how you greet regulars and what you never promise.
  • 03The knowledge stays. When staff change, what your best people knew is still in Cura.

Corrections become defaults. No prompts, no settings pages.

[08] Analytics/ 20+ report cards
Analytics

Answers, not exports.

Which channel books the most? How fast are replies after hours? 20+ report cards, no spreadsheets.

Response times. Watch the after-hours gap close.

Booking funnel. From first message to kept appointment.

Channel performanceBooking funnelResponse timesAI performanceNo-show patterns+ 15 more

20+ report cards. Channels, bookings, AI performance, no-show patterns.

[09] Integrations/ Works with your tools
Integrations

Channels today. Everything else next.

Every channel your customers already use, plus your calendar — connected in minutes.

Channel

WhatsApp

Official Meta API.

Channel

LINE

Official account, rich replies.

Channel

Instagram

DMs in the same queue.

Channel

Messenger

Official Meta API.

Channel

SMS

For customers who text.

Channel

Web chat

A widget on your site.

Calendar

Google Calendar

Two-way sync — only real slots.

Coming soon

More integrations

An integrations layer connecting Cura to the tools you already use.

See the whole system on your busiest channel.

Start in Draft mode. Watch Cura work for a week before a single reply is sent.