Spas & wellness· Day spas · Massage · Onsen · Wellness centers

The phone rings mid-treatment. Nobody can pick up.

Cura answers every channel calmly and accurately while your team holds the room. Right treatment, right therapist, right duration — booked in one conversation.

From $99/moNo per-message feesAnswers in any language
01

Treatment questions answered the same way, every time

02

Package holders brought back for session five

03

Preferred therapist remembered on every booking

04

The front desk stays calm at peak hour

[01] The problem/ Where the revenue goes quiet

Where spas & wellness leak revenue.

Not from bad service. One team, six channels, twenty-four hours. These are the three leaks Cura closes first.

Leak — 01

Treatment confusion

“What's the difference between the 60 and 90 minute?” — asked twenty times a week, answered inconsistently.

Leak — 02

Unused packages

Guests buy 10-session packages and quietly stop at four. Every unused session is a guest drifting away.

Leak — 03

Peak-hour phones

The front desk can't hold a calm space and answer three channels at once.

[02] The front desk, live/ Inbox · CRM · Bookings · Follow-up

This is a spa running on Cura.

Your inbox, your calendar, your guests — handled. Watch it cycle, or click around.

4 openCura on duty
IIngrid S.

What's the difference between the 60 and 90 min massage?

Answered
YYuki T.

明日の夕方、オイルマッサージは空いていますか?

Booked
PPaulo M.

I think I still have sessions left on my package?

Session 5 booked
CClaire D.

Can I request Miki again? Lighter pressure this time

Noted
Paulo M.WhatsApp
I think I still have sessions left on my package?
Cura is drafting
Reply to Paulo
[03] The lifecycle/ Respond · Qualify · Reactivate

Three motions, running around the clock.

01 — Respond

Answer first.

“What’s the difference between the 60 and 90 minute?” — answered the same way every time, from your knowledge base.

Ingrid S.What's the difference between the 60 and 90 min massage?Answered
Yuki T.明日の夕方、オイルマッサージは空いていますか?Booked
Paulo M.I think I still have sessions left on my package?Session 5 booked
02 — Qualify & book

Fill the calendar.

Right treatment, right therapist, right duration — booked in one conversation, preferences remembered.

12:00Ingrid S. · 60-min introConfirmed
17:00Yuki T. · Oil massage · 90 minConfirmed
18:00Paulo M. · Session 5 of 10Drafted
03 — Reactivate

Close the loops.

Package holders brought back for session five before the habit breaks. Unused sessions stop going quietly to waste.

+3 weeks idle“You have 6 sessions left — Miki has Thursday open”LINE
+1 weekOne alternative — a different day or therapistLINE
No replyPause. No nagging — flagged on the guest’s recordInternal
[04] The math/ Your inputs, your estimate

What does the silence cost a spa?

Slide to your numbers. The defaults are typical for spas & wellness — yours will be more honest.

Your numbers, not ours.

Average customer valueWhat one booking is worth to you$95
Inquiries per weekAcross every channel70
Missed or answered lateAfter hours, weekends, busy moments35%
Convert when answered wellYour close rate on a prompt, warm reply40%

These are estimates from your own inputs — not a promise. The honest version: if messages are going unanswered, some of them were bookings.

Estimated from your inputs
Revenue currently leaking
$3,724/ month
24.5/week missed × 40% close × $95 × 4 weeks
Conversations Cura would handle
280/ month
70/week × 4 weeks
Team hours back
~16hrs / month
at a conservative 3–4 minutes per inquiry
[05] Trust, earned in stages/ Off → Draft → Auto

Start in Draft. Switch to Auto when you trust it.

Guest conversations only go out after a human reads them — until you trust it. Then turn on Auto one conversation type at a time. Reversible anytime.

And in every mode, an independent judge checks each reply before it sends: pass, fix, or retry.

The judge, on every reply
Matches your guest's languageEnforced
Facts from your knowledge base onlyEnforced
Your prices & policies, never improvisedEnforced
Your tone, your lengthChecked
OffDraftAutoPer channel · per conversation type

Care, not campaigns. The third automated touch never sends — the platform blocks it.

The judge, live. Every reply gets a verdict — pass, fix, or retry — before it reaches a guest.

[06] The concierge moment

The tricky ones come to you — story assembled.

Out of scope, sensitive, or just unusual? Cura doesn't improvise. It hands over like a colleague: context first.

Escalated to youA guest reports a skin reaction after yesterday’s facial.

Cura never improvises medical advice. It escalated instantly — treatment, products used, and therapist already on the record for your callback.

[07] Fair questions/ Asked by every spa owner

The questions you're right to ask.

Yes — Cura drafts from your saved replies, policies, and tone, not a generic script. Start in Draft mode: your team approves every reply until it sounds right, then you switch to Auto one conversation type at a time.

Your next guest is already typing. Answer first.

Connect a channel this afternoon and run Draft mode until Cura sounds like you. If it doesn't, don't ship a single reply.